Refund and Returns Policy

We hope you are delighted with your purchase. However, if you are not completely satisfied, we’re here to help.

All products purchased from izezi.com can be exchanged within 7 days of purchase only if the item (s) is faulty, damaged or defective at the time of delivery. the item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

Returns

You have 07 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

How to Return an Item

  1. Contact Us: Email our customer service team at izezi.com@gmail.com within 7 days of receiving your item to initiate the return process. Please include your order number and a brief explanation of the reason for the return.

  2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.

  3. Ship the Item: Please securely pack the item and ship it back to us using a trackable shipping service. You will be responsible for the return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
  • If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs and you will receive a full refund, including the original shipping charges.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at orders@izezi.com
izezi.com@gmail.com 
WhatsApp & Call: 03288300055